Have a question? Find quick answers below. Can't find what you're looking for? Email us at support@eastpalmboutique.com and we'll be happy to help.
Shipping & Delivery
Do you offer free shipping?
Yes. We offer free shipping on all orders within the United States, with no minimum purchase.
Where do you ship to?
We ship to all 50 US states. Orders to Alaska and Hawaii may need 2โ5 extra business days in transit. We do not ship internationally or to APO/FPO/DPO military addresses.
What are your delivery times?
Orders placed by 12:00 PM Eastern Time (ET), Monday to Friday, are processed within 1โ3 business days. Once shipped, delivery takes 5โ9 business days. In total, expect your order within 6โ12 business days. See our Shipping policy for details.
How can I track my order?
Once your order ships, you will receive an email with your tracking number. You can follow your package anytime on our Track your order page. Orders with several items may arrive in separate packages.
Will I pay customs or import fees?
No. All orders are delivered within the US with no extra duties or customs fees at delivery. Applicable sales tax is shown at checkout.
My package hasn't arrived or is lost. What now?
First check your order on our Track your order page. If tracking shows no movement for 7 business days, or your package is marked delivered but you haven't received it, email us at support@eastpalmboutique.com and, if your parcel is confirmed lost, we will send a replacement or issue a full refund.
Returns & Refunds
What is your return policy?
You can return items within 30 days of receiving them. They must be unworn and unwashed, with all tags attached and in the original packaging. Footwear must only have been tried on indoors, with clean soles and in the original shoe box. See our Return & Refund policy for details.
How do I start a return?
Email us at support@eastpalmboutique.com with your order number and the item(s) you want to return. Once approved, we will send you the return address and instructions. Returns sent without approval cannot be accepted.
Who pays for return shipping?
For change-of-mind returns, including wrong size or color, return shipping is paid by the customer. If your item arrived damaged, defective or wrong, we cover all costs.
Can I exchange for another size?
The fastest way is to return the original item and place a new order for the size or color you want.
What if my item arrives damaged or I received the wrong item?
Email us at support@eastpalmboutique.com within 7 days of delivery with your order number and photos. We will send a free replacement or a full refund, and in most cases you won't need to send the item back.
When will I receive my refund?
Once we have received and inspected your return, approved refunds are issued to your original payment method within 5 business days. Your bank may take another 5โ10 business days to show it.
Orders & Payment
What payment methods do you accept?
You can pay with the methods shown at checkout, including Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay. See our Payment policy for details.
Can I change or cancel my order?
Yes, as long as it hasn't shipped yet. Email us at support@eastpalmboutique.com as soon as possible with your order number. Once an order has shipped, our return policy applies.
Is my payment information secure?
Yes. Our checkout is hosted by Shopify and protected with SSL encryption, and payments are processed by PCI DSS-compliant providers. We never see or store your full card number.
What currency are payments processed in?
All prices are shown and charged in US dollars (USD).
I didn't receive an order confirmation.
Please check your spam or promotions folder first. If it isn't there, contact us at support@eastpalmboutique.com and we will confirm your order.
Products & Sizing
How do I choose the right size?
Every product page has a US women's size chart and fit advice in the description. Compare your measurements with the chart (for footwear, measure your foot from heel to longest toe). If you are between sizes, choose the larger size.
Do your items run true to size?
Most of our styles fit true to size. Where a style runs small or slim, we say so in the product description, together with our size recommendation.
Will the color match what I see on screen?
We show each color as accurately as possible, but colors can look slightly different depending on your screen and device settings.
How do I care for my items?
Care instructions are listed on each product page and on the product label. In general, wipe clean with a soft, damp cloth and let items air dry away from direct heat; wash only where the label allows.
Customer Care
How can I contact customer support?
Email us at support@eastpalmboutique.com, call +1 (307) 316-8265 (Monday to Friday, 9:00 AM โ 5:00 PM ET), or use our contact form. We reply to emails within 24 hours, 7 days a week.
Who is behind East Palm Boutique?
East Palm Boutique is owned and operated by Philicom, Tabakvest 87 bus 4769, 2000 Antwerpen, Belgium, VAT number BE1018239286. Read more on our About us page.