Returns
We have a 30-day return policy. You have 30 days from the day you receive your item to request a return.
To be eligible, your items must be unworn, unwashed and in the same condition you received them, with all tags attached and in the original packaging. Footwear must only have been tried on indoors, with clean soles and in the original shoe box. Proof of purchase (your order number) is required.
How to start a return
Email us at support@eastpalmboutique.com with your order number and the item(s) you want to return. If your return is approved, we will email you the return address and instructions. Items sent back without an approved return request cannot be accepted.
Return shipping costs
Customers are responsible for return shipping costs for change-of-mind returns, including wrong size or color ordered. We recommend a tracked shipping service, as we cannot be responsible for returns lost in transit. Original shipping is free, so nothing is deducted from your refund for it.
If your item arrived damaged, defective, or is not the item you ordered, we cover the full cost of resolving it (see below).
Damaged, defective or wrong items
Please inspect your order on arrival. If something is wrong, email us at support@eastpalmboutique.com within 7 days of delivery with your order number and photos of the issue. We will send a free replacement or issue a full refund, at your choice. In most cases you will not need to send the item back.
Non-returnable items
Items that have been worn, washed, altered or show signs of use, or are returned without their original packaging or tags, cannot be accepted, unless they arrived damaged or defective. Footwear that has been worn outdoors cannot be accepted either. Gift cards are non-refundable.
Exchanges
The fastest way to get a different size or color is to return the original item and place a new order for the one you want.
Order cancellations
You can cancel your order free of charge before it ships. Email us at support@eastpalmboutique.com as soon as possible; once an order has shipped, it can no longer be cancelled and our return process applies.
Refunds
We will email you once we have received and inspected your return and let you know whether your refund is approved. Approved refunds are issued to your original payment method within 5 business days. Your bank or card issuer may take an additional 5–10 business days to show the refund.
If you have not received your refund within 15 business days of approval, contact us at support@eastpalmboutique.com
Contact Information
Store name: East Palm Boutique
Company name: Philicom
Business address: Tabakvest 87 bus 4769, 2000 Antwerpen, Belgium
VAT number: BE1018239286
Email: support@eastpalmboutique.com
Phone: +1 (307) 316-8265
Contact form: Contact page
Customer service hours: phone Monday to Friday, 9:00 AM – 5:00 PM Eastern Time (ET); email 7 days a week. We aim to respond to all emails within 24 hours.